Terms and Conditions

Sanford Health is pleased to offer you member information via a Web-based version of our computer systems called My Sanford Chart.

To request an account, submit a My Sanford Chart Consent Form to your clinic, indicating you have read this Terms & Conditions Statement.

We think it is important for you to know how we handle information we communicate via the Internet. This Terms & Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.

Response to Electronic Communication - Sanford Health will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least two (2) business days for a response. Accordingly, emergency situations requiring immediate attention should not be submitted electronically.

Furthermore, with respect to any electronic communications sent by the patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide accurate and reliable services.

Web Site Links - My Sanford Chart may offer links to related medical Web sites not managed by Sanford Health. These Web site link(s) are for a patient's informational purposes only. Sanford Health does not endorse and has not verified the accuracy of the information in/on these Web sites, and the patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis.

Minor Eligibility - An individual must be age 12 or older to request a personal account. Parents or guardians of minor children may request access to the minor child's account by following the terms outlined in the "Proxy Access" section of this Terms and Conditions statement. Access may be revoked when confidential care has been provided, parental rights have been restricted, or when required by law.

Proxy Access - Individuals age 18 or older may request proxy access to another individual's My Sanford Chart account by completing the Proxy Access portion of the My Sanford Chart Consent Form and submitting it to Sanford Health. Proxy access for patients under the age of 18 will only be granted to parties with parental rights or legal guardianship over the patient. Parents or legal guardians may be required to produce documentation demonstrating their relationship to the patient. A My Sanford Chart account will be activated for both the proxy and the patient. If the proxy's legal relationship with the patient changes, the proxy must inform the patient's clinic immediately by calling or sending written notice. Sanford Health reserves the right to revoke proxy access at any time for any reason.

Email Privacy - Patients who are users of My Sanford Chart should be aware that they will be notified via email when there is new medical information to be viewed on My Sanford Chart. This means that any person with access to a patient's email will be able to see this notification. This could include the patient's spouse, employer or anyone else that can access a patient's email account. Although no private medical information will be sent, the notification that new medical information is available by accessing My Sanford Chart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an email address.

Please know that if you send us an email communication, it may be shared with the Sanford Health staff that assists the physician in providing the patient's medical care. A patient's confidential medical information on My Sanford Chart will be accessible only to appropriate clinical staff.

Security and Confidentiality - We afford the same degree of confidentiality to medical information stored on My Sanford Chart as is given to medical information stored by Sanford Health in any other medium. Sanford Health is committed to protecting the confidentiality of your medical information. We limit Sanford Health employees' access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient accesses My Sanford Chart. We have taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use.

For other than general information viewing, My Sanford Chart must be accessed with a Transport Layer Security (TLS) modern browser. Our TLS web server uses authentication and offers the highest level of encryption technology commercially available (256-bit AES).

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to Sanford Health by viewing the digital certificate. This certificate verifies the connection between the Sanford Health server's public key and the server's identification.

User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a My Sanford Chart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.