Video Visit

Have a minor medical concern and need care now? Video visits are available 24 hours a day, 7 days a week for most acute/urgent care (but non-emergency) medical needs. During a video visit, you will use the webcam on your computer, tablet, or mobile device to connect to a Sanford Acute Care provider from home, work, or almost anywhere in between.

Video visits start at $59. Please check with your insurance provider for coverage.

What is a video visit?

A video visit allows you a real-time video visit from a computer or mobile device with a Sanford provider. You may receive a treatment plan, a prescription, or you may be asked to see a provider in person if needed.

Who can request a video visit?

You can request an acute care video visit through My Sanford Chart if you are a new or existing patient located in Minnesota or South Dakota, or an existing patient located in Iowa, North Dakota, or Nebraska. Video visits are available for adults and children. You can request a video visit on behalf of a child if you are the parent or legal guardian and have access to the child's My Sanford Chart account. You can request a video visit for a spouse, parent, or other adult if you have been granted access to his or her My Sanford Chart account. To request proxy access to a family member, click here. Primary care and other specialty video visits may also be available based on the provider, and can be requested through the provider's nurse or scheduler.

What can I do a video visit for?

Acute care video visits can be used for any acute or urgent but non-emergency need (such as cough, cold, rash, aches or pains). Primary care and other specialty video visits may also be available based on the provider, and can be requested through the provider's nurse or scheduler.

Who will provide my video visit care?

If your video visit is for an acute care need, you will see a Sanford Acute Care provider. If your video visit is scheduled for primary care or other specialty, you will see the correct provider for your visit.

When are video visit providers available to see me?

Acute care video visits are offered 24 hours a day, 7 days a week. If your video visit is scheduled with primary care or other specialty, hours will vary.

How much does a video visit cost?

Please check with your insurance provider to find out whether you have coverage for this Sanford Video Visit.

How do I pay for this video visit?

If your insurance provider does not cover the entire fee for this Sanford Video Visit, you may be required to prepay or a statement will be sent to you by U.S. mail.

What does my computer need to do a video visit?

A video visit requires a desktop or laptop computer with a webcam, microphone, and a stable internet connection. Internet Explorer and Google Chrome browsers can be used for video visits. You will be prompted to install the VidyoWeb plugin the first time you start a video visit. Refer to the troubleshooting guide available on the appointment details page for further instructions.

Can I use my smartphone or tablet to complete a video visit?

Yes. Video visits are available via the My Sanford Chart app for both iOS and Android devices.

What if I can't get my equipment to work or the connection is lost in the middle of the visit?

You will be called at the phone number you provided when requesting a video visit to complete your care.

Can I get a prescription during a video visit?

The video visit provider will review your medical record and create a treatment plan based on your condition and may prescribe medication. Narcotics will not be prescribed.

What if I have further questions after my video visit?

You can either call your provider or send a medical advice message via My Sanford Chart.